International Shipping & Costs Info
International Mail Service Suspensions
Updated: October 8th, 2021
The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions
The U.S. Postal Service has TEMPORARILY suspended First Class Package International Service (as of September 3, 2021) and Priority Mail International (as of September 17, 2021) delivery to Australia due to carrier issues related to the COVID-19 pandemic.
Due to a 2021 United States Postal Service (U.S.P.S.) shipping rate increase, some shipping rates have been affected.
Please Note: EU and UK Shipping has been affected due to new Vat Tax laws for 2021. So if you do not see boxed shipping for your country this is the reason. We are in the process of setting up our EU and UK VAT registration. This process will take us time. So in the meantime their is no Box shipping for UK or EU countries. We do still offer 1 item envelope shipping for usd $4-$5 for most products.
Sorry for any inconvenience.
We Currently Ship to most countries with the exceptions of India, Africa and some Asian, Arabic and Eastern European countries due to the high number of packages that never reach their destinations to these countries.
We offer "Stamped Envelope" shipping to Australia, Canada and the U.K. (along with a limited amount of some other countries). This shipping method is only valid for one (1) neck illusions and the cost is $ 4.00 PLEASE NOTE: If you choose this method of shipping, the neck illusions will NOT include any of the retail packaging and more importantly, NO TRACKING number will be available. Because there is no way of tracking the envelope, we cannot guarantee delivery with this method of shipping. This means that we cannot offer any refunds or product replacements if you do not receive the product.
International shipping starts at $16.75 U.S.D. for up to four (4) Neck Illusions which are shipped in a crush resistant box. Shipping for bass guitar Neck Illusions is $16.75 for up to two (2) Neck Illusions which are shipped in a crush resistant box. Shipping for a Keyboard Illusions is $ 16.75 for one (1) and are also shipped in a crush resistant box.
Orders now get shipped out ONLY twice per week. Every Tuesday and Friday.
Shipping charges will be automatically calculated during checkout.
A confirmation of your order along with a tracking number (when available) should be automatically emailed to you. If you do not receive the confirmation, please contact us.
International First Class shipping orders typically arrive within 3-4 weeks after the order has been shipped. Additional delays may occur due to some countries having overwhelmed customs processing.
Orders shipped to Asian & South American countries can take six (6) to eight (8) weeks for delivery due to standard 14 day customs protocol.
PLEASE NOTE: VAT fees are not included in the purchase price of any Neck Illusions products or charged to the consumer during the check out process. All International shipments within the EU and some outside the EU may be subject to Import Duty Tax and/or Value Added Tax (VAT) fees. Please see chart below for current 2021 EU VAT rates.
Because we have no control over these additional import charges, we will not be held responsible for the payment of any of theses additional charges.
Most Packages are also required to be pick up at your local post. If your package shows as delivered but was not left at your home or no delivery notice card was left at your home you will need to contact your local post.
PLEASE NOTE: We will not be able to offer any refunds to customers for items returned to us because the customer did not pay any of these additional import, V.A.T. or Duty taxes at the time of delivery.
PLEASE NOTE: We do not mark any package as "Gift" unless it is a zero amount package.